1. Who we are
Busy Bee Cleaners is an Ontario business (registration pending through the Ontario Business Registry; this Agreement will be assigned to the incorporated entity upon incorporation). Contact: hello@busybeecleaners.ca, (905) 555-0199.
Bee Pros are independent contractors, not employees or agents of Busy Bee. Busy Bee schedules, vets, insures and pays Bee Pros, but does not supervise the manner in which work is performed beyond published quality standards.
2. Bookings, pricing and payment
Prices are quoted in Canadian dollars before applicable taxes. Harmonized Sales Tax (13% HST) is itemized at checkout. The total shown before payment is the amount charged; we do not add hidden fees after the fact.
Payment is processed at booking by card through our payment processor. Charges appear on your statement as "Busy Bee Cleaners". You authorize us to charge the card you provide for the booking total, applicable cancellation or late-change fees, and any re-clean followed by documented refusal to provide access.
A booking is confirmed when you receive an on-screen confirmation and an order number (format BB-XXXXXX). We assign your Bee Pro within 24 hours and notify you in-app.
3. Access, safety and conduct
You agree to provide safe, legal access to the premises at the scheduled time (keys, codes, concierge clearance), to secure pets, and to remove or protect valuables and irreplaceable items.
Bee Pros may decline or end a visit if the premises are unsafe, unsanitary beyond the booked scope, or if a person on site is abusive or harassing. Such endings are treated as cancellations under Section 5 with fees as stated there.
We do not permit work involving biohazards, pest infestations, mould remediation beyond surface treatment, or heights above a standard step stool.
4. The re-clean guarantee
If a booked task was not completed to the published standard, tell us within 24 hours of the visit through the in-app message thread or by phone. We will return and re-clean the affected areas at no charge. The guarantee does not apply to pre-existing damage, wear, areas outside the booked scope, or where access was obstructed.
5. Cancellation and rescheduling
You may cancel or reschedule free of charge up to 24 hours before the scheduled start. Cancellations inside 24 hours are refunded less a 25% service fee; reschedules inside 24 hours carry a $25 late-change fee. After a visit has started, no refund is due. Full details: Cancellation & Refund Policy.
If we cancel a booking for reasons within our control, you receive a full refund or a priority rebooking, your choice.
6. Accounts
You must provide accurate information, keep your password confidential, and be at least 18 years old to book. You are responsible for activity under your account. We may suspend accounts for fraud, abuse, or repeated non-payment.
7. Release between customers and Bee Pros; our role
Busy Bee vets Bee Pros, carries liability insurance covering work performed in your home by an assigned Bee Pro, and handles all payments. You agree not to make separate payment arrangements with Bee Pros introduced through the platform for the same services, and to route scheduling and payment through Busy Bee.
8. Intellectual property and content
The site, its design, text, logos (including the Busy Bee name and hexagon-bee logomark) and software are owned by Busy Bee or its licensors. You may not copy or reuse them commercially without written permission. Reviews you post grant us a licence to display them; post honestly — we remove fake or defamatory content.
9. Liability
To the maximum extent permitted by law, our total liability arising from a booking is limited to the amount you paid for that booking, except for liability arising from our own gross negligence or wilful misconduct, bodily injury, or damage to property, which is covered per our insurance and cannot be limited where prohibited by Ontario law.
Nothing in these Terms excludes consumer rights that cannot be excluded under the Consumer Protection Act, 2002 (Ontario). If any Term is unenforceable, the rest continues in force.
10. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties attorn to the courts of Ontario. Before commencing proceedings, please contact us — we resolve nearly everything with a conversation.
11. Changes to these Terms
We may update these Terms; material changes will be notified by email or in-app notice at least 14 days before they take effect for existing customers. Continued use after that date constitutes acceptance.