Questions, answered straight.

Every service page has a live configurator: pick your home size or items, add extras, and the price updates as you go. The price you're quoted includes everything except 13% HST, which is itemized at checkout. Recurring cleans save up to 15% (weekly −15%, biweekly −10%, monthly −5%).

You choose. Most homes have what we need; if you'd rather we bring everything (eco-certified products, fresh cloths and mop heads per home), it's +$15. For carpet and window work we always bring professional equipment.

Yes — that's the point. After your first clean we assign a regular bee and introduce them by name. If your bee is sick or away, we offer you a replacement or a free reschedule.

Free cancellation or reschedule any time up to 24 hours before your slot. Inside 24 hours, cancellations carry a 25% service fee and reschedules a $25 late-change fee. Full details are on the Cancellation & Refunds page — and our software applies them automatically, no arguing.

Tell us within 24 hours and we come back and re-clean the missed areas, free. That's the re-clean guarantee — it's not marketing, it's our policy and our ops team's checklist.

Yes. Every bee is covered by our liability insurance while working in your home, and all are vetted: interview, references, and a vulnerable sector check. Your booking page shows your bee's name, rating and completed-clean count.

No — most of our regulars aren't. Provide entry instructions when booking (code, lockbox, concierge, or hide-a-key location) and your bee follows them. You'll get a notification when the clean starts and finishes.

We love them. Note friendly heads-ups in your booking notes (like 'cat will supervise' or 'dog is shy, please close the gate'). Please secure pets that might slip out the door.

You pay by card when you book — the total is itemized (service, extras, discounts, HST). Receipts live in your booking page and your inbox. Refunds for cancellations are automatic and typically settle in 3–5 business days.

Yes — slots run 8 AM to 8 PM, seven days a week, subject to bee availability in your area.

Seasonal service (November–March): one-off or recurring. Recurring means your bee clears your driveway and walkway within 12 hours of snowfall ending. We hand-shovel and edge rather than plow, so no lawn scars.

Yes! Apply on the Become a Bee Pro page: five minutes, then a short phone interview. Bees keep 70–80% of every clean, set their own availability, and get paid weekly.